@import"https://fonts.googleapis.com/css2?family=Space+Grotesk:wght@500;600;700&family=Inter:wght@400;500;600;700&family=JetBrains+Mono:wght@400;500;600&display=swap";:root{--ink: #1a1207;--paper: #fff8f3;--surface: #ffffff;--surface-2: #fffaf6;--border: #f0e2d6;--border-strong: #e6cdb5;--text: #241a10;--text-muted: #7a6a5c;--accent: #ff6a1a;--accent-600: #e85a0f;--accent-700: #c94c0c;--accent-light: #ff8c42;--accent-soft: #fff1e6;--accent-gradient: linear-gradient(135deg, #ff7a24 0%, #ff8c42 55%, #ffab6a 100%);--good: #157347;--good-bg: #e7f6ee;--warning: #a3670b;--warning-bg: #fcf1dc;--danger: #b0242f;--danger-bg: #fbe8e9;--neutral: #6b7280;--neutral-bg: #f2ece5;--radius-lg: 18px;--radius-md: 12px;--radius-sm: 8px;--shadow: 0 8px 28px rgba(26, 18, 7, .1);--font-display: "Space Grotesk", "Inter", sans-serif;--font-body: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif}*,*:before,*:after{box-sizing:border-box}*:not(:empty){transform-style:preserve-3d}body{background:var(--paper);color:var(--text);font-family:var(--font-body)}h1,h2,h3,h4,h5,h6{font-family:var(--font-display)}.navbar-brand-bar{background:var(--surface)!important;border-bottom:1px solid var(--border);box-shadow:0 1px 3px #1a12070f;padding:.55rem 1rem;height:56px;display:flex;align-items:center}.nav-bank-logo{width:6%;min-width:32px;object-fit:contain;max-height:36px;margin-right:10px}.nav-bank-logo-fallback{width:32px;height:32px;border-radius:8px;background:var(--accent-soft);color:var(--accent-600);display:flex;align-items:center;justify-content:center;margin-right:10px;flex-shrink:0}.nav-bank-name{color:var(--text);font-family:var(--font-display);font-weight:700;font-size:14px;letter-spacing:.01em}.navbar-reload-btn{font-size:16px;color:var(--text-muted)!important;transition:color .15s ease,transform .2s ease}.navbar-reload-btn:hover{color:var(--accent-600)!important;transform:rotate(45deg)}.video-box{position:relative;overflow:hidden;margin:0;width:100vw;height:99vh;background:#15110d}.video-box video{width:100%;height:calc(100vh + -0px)!important;object-fit:cover}.video-box .card.card-sm{width:100%;height:100%;position:relative;border:none;border-radius:0;background:transparent}.remote-video{width:100%;height:100%;object-fit:cover}.document-guide-canvas{position:absolute;top:0;left:0;width:100%;height:100%;pointer-events:none;z-index:50}.customer-language-badge{position:absolute;top:1rem;right:1rem;z-index:60;padding:5px 12px;border-radius:999px;background:#1a1207a6;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);color:#fff;font-size:13px;font-weight:600;pointer-events:none}.customer-language-badge i{margin-right:4px}.remote-video-controls{position:absolute;bottom:0;z-index:300000;padding:14px;width:100%;text-align:center;visibility:hidden;background:linear-gradient(to top,rgba(0,0,0,.55),transparent)}.remote-video:hover+.remote-video-controls,.remote-video-controls:hover{visibility:visible}.remote-video-controls i{width:38px;height:38px;border-radius:50%;background:#ffffff29;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);display:inline-flex;align-items:center;justify-content:center;cursor:pointer;transition:background .15s ease;color:#fff}.remote-video-controls i:hover{background:var(--accent)}#local{position:absolute;bottom:1.25rem;left:1.25rem;width:180px;height:124px;border:3px solid var(--surface);border-radius:var(--radius-md);z-index:100000;box-shadow:0 6px 20px #00000059;background-color:#000;cursor:pointer;transition:transform .15s ease}#local:hover{transform:scale(1.03)}.local-video{width:100%;height:100%;object-fit:cover;border-radius:calc(var(--radius-md) - 3px)}.mirror-mode{transform:scaleX(-1)}.bottom-btn{position:fixed;bottom:1.5vw;left:50%;transform:translate(-50%);width:auto;background:#1a1207e0;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);border:1px solid rgba(255,255,255,.08);border-radius:50px;padding:10px 14px;box-shadow:var(--shadow)}.bottom-color{background:#ffffff1a;width:3.1rem;height:3.1rem;border-radius:50%!important;display:flex;align-items:center;justify-content:center;position:relative;transition:.18s ease;border:1px solid transparent}.bottom-color:hover{background:var(--accent);transform:translateY(-2px)}.bottom-color i{font-size:18px!important}.bottom-color:has(i.text-danger){background:var(--danger-bg);border-color:#b0242f73;animation:vk-rec-pulse 1.6s ease-in-out infinite}.bottom-color:has(i.text-danger) i{color:var(--danger)!important}@keyframes vk-rec-pulse{0%,to{box-shadow:0 0 #b0242f66}50%{box-shadow:0 0 0 7px #b0242f00}}#end-call-popup{background:var(--danger-bg)!important}#end-call-popup i{color:var(--danger)!important}#agentDetails{width:clamp(280px,27vw,340px);padding:22px;margin-top:1rem;margin-right:1rem;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);color:var(--text);max-height:calc(100vh - 2rem);overflow-y:auto}#agentDetails h5{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--accent-600);font-weight:700;margin-top:1.1rem;margin-bottom:.6rem;border-bottom:1px solid var(--border);padding-bottom:.4rem}#agentDetails h5:first-child{margin-top:0}#agentName,#agentPan,#agentAdhrNum{font-size:13.5px;padding:7px 10px;background:var(--surface-2);border:1px solid var(--border);border-radius:var(--radius-sm);margin-bottom:6px!important}#ownerSelectContainer{background:var(--warning-bg)!important;color:var(--warning)!important;border:1px solid #f0d49a;border-radius:var(--radius-md)!important}#ownerSelectContainer label{color:var(--warning)!important}#ownerSelect{background:var(--surface)!important;color:var(--text)!important;border:1px solid #f0d49a!important;border-radius:var(--radius-sm)!important}#checkBoxDoc.doc-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}.single-check{width:16px;height:16px;min-width:16px;accent-color:var(--accent);flex-shrink:0}.width50{width:auto;display:flex;align-items:center;gap:8px;color:var(--text);cursor:pointer}.doc-chip{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);padding:9px 10px;font-size:12.5px;font-weight:500;white-space:nowrap;overflow:hidden;transition:border-color .15s ease,background .15s ease}.doc-chip span{overflow:hidden;text-overflow:ellipsis}.doc-chip i{color:var(--accent-600);width:14px;text-align:center;flex-shrink:0}.doc-chip:has(.single-check:checked){border-color:var(--accent);background:var(--accent-soft)}.doc-chip-wide{grid-column:1 / -1}#capture-aadhaar-container.doc-grid{display:flex;gap:8px}#capture-aadhaar-container .width50{flex:1;font-size:12px;white-space:nowrap}#kyc-image-container{border:1px solid var(--border)!important;border-radius:var(--radius-md);background:var(--surface-2);overflow:hidden}#rotate-kyc-image{border-color:var(--border-strong)!important;color:var(--text-muted)!important;border-radius:var(--radius-sm);background:var(--surface)}#rotate-kyc-image:hover{color:var(--accent-600)!important;border-color:var(--accent)!important}.match-progress-track{background:var(--neutral-bg)}#match-progress{background:var(--accent-gradient)!important}#match-percentage{color:#fff!important;text-shadow:0 1px 2px rgba(0,0,0,.35)}#agentLocationDiv{background:var(--surface)!important;border:1px solid var(--border);border-radius:var(--radius-md)!important;padding:10px 16px!important;box-shadow:var(--shadow);color:var(--text)!important}#agentLocation{font-size:12px;line-height:1.5;color:var(--text-muted)}.custom-modal{display:none;position:fixed;z-index:1001;left:0;top:0;width:100%;height:100%;background-color:#1a12078c;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);overflow-y:auto}.custom-modal-content{background-color:var(--surface);color:var(--text);margin:6% auto;padding:24px;border:1px solid var(--border);border-radius:var(--radius-lg);width:90%;max-width:560px;max-height:80vh;overflow-y:auto;box-shadow:var(--shadow)}.custom-modal-content .alert-info{background:var(--accent-soft);border:1px solid #ffd4b0;color:var(--text);border-radius:var(--radius-md)}.record-option{margin-left:auto;margin-right:auto;border-radius:12px;border:none;cursor:pointer;padding:12px 22px;vertical-align:middle;background:var(--accent-gradient);color:#fff;font-weight:600;box-shadow:0 4px 14px #ff6a1a59;transition:opacity .15s ease,transform .15s ease}.record-option:hover{opacity:.94;transform:translateY(-1px)}.custom-modal.show{display:block;animation:fadeIn .25s ease-in-out}.custom-modal.show .custom-modal-content{animation:slideIn .25s ease-in-out}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideIn{0%{transform:translateY(-30px);opacity:0}to{transform:translateY(0);opacity:1}}.call-ended-toast{position:fixed;top:20px;left:50%;transform:translate(-50%);background:var(--surface);color:var(--text);padding:16px 28px;border-radius:var(--radius-md);box-shadow:var(--shadow);z-index:9999;border:1px solid var(--border)}.call-ended-toast .fa-check-circle{color:var(--good)}.call-end-reason-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background:#1a12078c;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);z-index:10000;overflow-y:auto}.call-end-reason-card{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);background:var(--surface);color:var(--text);padding:28px;border-radius:var(--radius-lg);width:90%;max-width:480px;max-height:80vh;overflow-y:auto;border:1px solid var(--border);box-shadow:var(--shadow)}.call-end-reason-card h4{margin-bottom:18px;color:var(--text);font-weight:700}.call-end-reason-card .form-control,.call-end-comments{background:var(--surface)!important;color:var(--text)!important;border:1px solid var(--border-strong)!important;margin-bottom:5px;border-radius:var(--radius-sm)!important}.call-end-reason-card .form-control:focus{border-color:var(--accent)!important;box-shadow:0 0 0 3px var(--accent-soft)!important}.call-end-comments{margin-top:10px;resize:vertical;height:110px}.call-end-reason-actions{display:flex;gap:10px;justify-content:flex-end;padding:1rem 0 0}.call-end-reason-actions .btn-secondary{background:var(--neutral-bg);border:1px solid var(--border-strong);color:var(--text)}.call-end-reason-actions .btn-danger{background:var(--danger);border:none}#username-set.username-set-shell{background:var(--paper);min-height:100vh;width:100%;padding:2rem 1rem;box-sizing:border-box}#username-set.username-set-shell:not([hidden]){display:flex;align-items:center;justify-content:center}.username-set-inner{width:100%;max-width:440px}.username-set-title{text-align:center;font-family:var(--font-display);font-weight:700;font-size:19px;color:var(--text);margin-bottom:1rem}.permission-card{padding:1.25rem 1.4rem;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);color:var(--text)}html.embedded-in-iframe,html.embedded-in-iframe body{height:100%}html.embedded-in-iframe #username-set.username-set-shell{min-height:100%;padding:1rem}html.embedded-in-iframe .permission-card{border:none;box-shadow:none;border-radius:0;padding:.25rem .1rem}.permission-card h5{font-family:var(--font-display);font-weight:700;font-size:16px}.permission-reload-btn{font-size:16px;color:var(--text-muted)!important}.permission-reload-btn:hover{color:var(--accent-600)!important}.permission-card .list-group{margin-bottom:1rem!important}.permission-card .list-group-item{background:var(--surface-2);color:var(--text);border-color:var(--border);padding:.55rem .9rem;font-size:13.5px}.permission-card .list-group-item i{color:var(--accent-600);width:16px;text-align:center}.permission-note{background:var(--accent-soft);border:1px solid #ffd4b0;color:var(--text);font-size:12px;line-height:1.5;margin-bottom:12px;padding:.75rem .9rem!important;border-radius:var(--radius-md)}.mobile-only-msg{color:var(--danger)!important}.mic-level-track{margin-bottom:.75rem;width:100%;height:10px;background:var(--neutral-bg);margin-top:6px;border-radius:6px;overflow:hidden}.mic-level-bar{height:100%;width:0%;background:linear-gradient(90deg,var(--good),#3ed98c);transition:width .1s linear}.permission-card .btn-info,#testBtn,#enter-room{background:var(--accent-gradient)!important;border:none!important;color:#fff!important;font-weight:600;border-radius:var(--radius-sm)!important}.permission-card .btn-warning,#askPermissionAgain{background:var(--warning-bg)!important;color:var(--warning)!important;border:1px solid #f0d49a!important;border-radius:var(--radius-sm)!important}#testAudio{display:none}.chat-col{right:-100vw;bottom:0;top:56px;z-index:1000;position:fixed;color:var(--text);background:var(--surface);border-left:1px solid var(--border);padding:15px 8px 40px;min-height:100vh;width:320px;box-shadow:var(--shadow)}.chat-col.chat-opened{right:0;overflow-y:auto;overflow-x:hidden;transition:all .25s ease!important}#chat-messages{height:75vh;margin-bottom:20px;overflow-x:hidden;overflow-y:auto;scrollbar-width:none;display:flex;flex-direction:column;gap:10px}#chat-messages::-webkit-scrollbar{width:0;background:transparent}.chat-box{bottom:0;right:0;position:absolute;border:0;border-top:1px solid var(--border);background:var(--surface-2);color:var(--text);font-size:small;width:100%;padding:10px}.chat-box::placeholder{font-size:small;font-weight:400;color:var(--text-muted)}.chat-box,.chat-box:focus{resize:none!important;box-shadow:none!important;outline:none}@media only screen and (max-width:767px){.chat-col{right:-100vw;width:100vw;z-index:99999;transition:.3s;top:56px}#chat-messages{height:60vh}.chat-box{bottom:90px}.card-sm{max-width:100%;min-width:50%}}.net-popup{position:fixed;bottom:30%;left:50%;transform:translate(-50%);padding:10px 18px;border-radius:10px;color:#fff;z-index:9999;font-size:13px;font-weight:600;box-shadow:var(--shadow)}.net-popup.red{background:var(--danger)}.net-popup.yellow{background:var(--warning);color:#fff}.hidden{display:none}.loader-overlay{position:fixed;top:0;left:0;width:100vw;height:100vh;background-color:#fff8f3d9;display:flex;justify-content:center;align-items:center;z-index:20000}.loader{border:5px solid var(--neutral-bg);border-radius:50%;border-top:5px solid var(--accent);width:52px;height:52px;animation:spin .9s linear infinite;position:absolute;left:50%;top:46%;z-index:200000}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}#toggle-video{pointer-events:auto!important;cursor:pointer!important}#toggle-video:before,#toggle-video:after{display:none!important;content:none!important}.form-errors{color:var(--danger);margin-bottom:10px;display:none;padding-left:3px;font-size:12.5px}.p-bottom{margin-bottom:.5rem}.div-mt{margin-top:10px}.pointer{cursor:pointer}.very-small{font-size:6px!important}@media(min-width:1500px){.p-bottom{margin-bottom:1rem}.div-mt{margin-top:35px}}.capture-row{display:flex;position:relative;width:100%;align-items:stretch;gap:1rem;padding:1rem}.capture-row .video-box:empty:before{content:"Waiting for the other participant to join…";position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);color:#ffffff8c;font-size:14px;font-weight:500;text-align:center;width:80%}.capture-row .video-box:empty{display:flex;align-items:center;justify-content:center}.control-buttons-wrapper{display:flex;align-items:center;gap:6px}.agent-location-pill{left:30%!important}.agent-location-pill .control-buttons-wrapper{gap:8px;font-size:12px}.call-controls-pill{left:50%}.capture-row .video-box{flex:1 1 auto;min-height:256px;width:auto;height:calc(100vh - 2rem);border-radius:var(--radius-lg)}.capture-row .video-box video{height:100%!important;border-radius:var(--radius-lg)}.capture-row .video-box .card.card-sm{border-radius:var(--radius-lg);overflow:hidden}@media only screen and (max-width:600px){#local{width:110px;height:128px;bottom:5.5rem}#agentDetails{max-width:100vw;width:100%;border-radius:0;margin:0}}.a11y-btn.a11y-btn-on{background:var(--accent, #f58220)!important;border-radius:6px}.a11y-btn:not(.a11y-btn-on) i{opacity:.6}#a11y-overlay{position:fixed;left:50%;bottom:84px;transform:translate(-50%);width:min(92vw,720px);z-index:2147483000;pointer-events:none;display:flex;flex-direction:column;gap:6px;align-items:center}#a11y-overlay .a11y-line{display:none;max-width:100%;padding:8px 14px;border-radius:8px;background:#000000d1;color:#fff;font-size:18px;line-height:1.35;text-align:center}#a11y-overlay .a11y-status{font-size:14px;background:#1e3c78e6}#a11y-overlay .a11y-sign{background:#0a643ceb}#sign-avatar-panel{position:fixed;top:76px;right:12px;width:240px;z-index:2147482999;background:#0f172aeb;color:#fff;border-radius:10px;overflow:hidden;box-shadow:0 6px 24px #00000059}#sign-avatar-panel .sap-head{display:flex;justify-content:space-between;align-items:center;padding:6px 10px;font-size:12px;background:#ffffff14}#sign-avatar-panel .sap-head em{display:block;font-style:normal;font-size:10px;opacity:.75}#sign-avatar-panel .sap-close{background:none;border:0;color:#fff;font-size:20px;line-height:1;cursor:pointer}#sign-avatar-panel .sap-stage{width:100%;height:250px}#sign-avatar-panel .sap-letter{position:absolute;left:10px;bottom:8px;font-size:34px;font-weight:700;min-width:34px;text-shadow:0 2px 6px rgba(0,0,0,.6)}